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|00000000| 00 00 00 08 00 2a 00 04 | 01 54 01 fc 00 00 00 00 |.....*..|.T......|
|00000010| 00 01 00 20 00 01 00 00 | 00 01 00 00 00 00 00 00 |... ....|........|
|00000020| 80 00 08 00 00 10 46 01 | 00 00 00 00 00 00 00 00 |......F.|........|
|00000030| 01 d4 00 00 00 00 60 00 | 05 0c 00 0c 02 00 14 0c |......`.|........|
|00000040| 00 01 5b 44 41 54 45 5d | 20 00 04 0c 00 00 20 00 |..[DATE]| ..... .|
|00000050| 04 0c 00 00 20 00 04 0c | 00 00 20 00 04 0c 00 0b |.... ...|.. .....|
|00000060| 5b 41 44 44 52 45 53 53 | 45 45 5d 20 00 04 0c 00 |[ADDRESS|EE] ....|
|00000070| 09 5b 43 4f 4d 50 41 4e | 59 5d 20 00 04 0c 00 09 |.[COMPAN|Y] .....|
|00000080| 5b 41 44 44 52 45 53 53 | 5d 20 00 04 0c 00 19 5b |[ADDRESS|] .....[|
|00000090| 43 49 54 59 5d 2c 20 5b | 53 54 41 54 45 5d 2c 20 |CITY], [|STATE], |
|000000a0| 20 20 5b 5a 49 50 5d 10 | 20 00 04 0c 00 00 20 00 |  [ZIP].| ..... .|
|000000b0| 04 0c 00 0c 44 65 61 72 | 20 5b 4e 41 4d 45 5d 3a |....Dear| [NAME]:|
|000000c0| 20 00 04 0c 00 00 00 00 | 04 0c 00 5a 49 20 68 61 | .......|...ZI ha|
|000000d0| 76 65 20 73 65 65 6e 20 | 74 6f 20 69 74 20 74 68 |ve seen |to it th|
|000000e0| 61 74 20 74 68 65 20 5b | 4d 45 52 43 48 41 4e 44 |at the [|MERCHAND|
|000000f0| 49 53 45 5d 20 79 6f 75 | 20 6f 72 64 65 72 65 64 |ISE] you| ordered|
|00000100| 20 66 72 6f 6d 20 75 73 | 20 6f 6e 20 5b 44 41 54 | from us| on [DAT|
|00000110| 45 5d 20 68 61 73 20 62 | 65 65 6e 20 6c 6f 61 64 |E] has b|een load|
|00000120| 65 64 20 6f 6e 20 20 00 | 04 0c 00 3b 6f 75 72 20 |ed on  .|...;our |
|00000130| 74 72 75 63 6b 2e 20 20 | 54 68 65 20 73 68 69 70 |truck.  |The ship|
|00000140| 6d 65 6e 74 20 73 68 6f | 75 6c 64 20 61 72 72 69 |ment sho|uld arri|
|00000150| 76 65 20 69 6e 20 5b 43 | 49 54 59 5d 20 62 79 20 |ve in [C|ITY] by |
|00000160| 5b 44 41 54 45 5d 2e 20 | 00 04 0c 00 00 00 00 04 |[DATE]. |........|
|00000170| 0c 00 5b 41 66 74 65 72 | 20 72 65 63 65 69 76 69 |..[After| receivi|
|00000180| 6e 67 20 79 6f 75 72 20 | 6c 65 74 74 65 72 20 6f |ng your |letter o|
|00000190| 66 20 5b 44 41 54 45 5d | 2c 20 49 20 63 68 65 63 |f [DATE]|, I chec|
|000001a0| 6b 65 64 20 6f 75 72 20 | 77 61 72 65 68 6f 75 73 |ked our |warehous|
|000001b0| 65 20 61 6e 64 20 66 6f | 75 6e 64 20 74 68 61 74 |e and fo|und that|
|000001c0| 20 74 68 65 20 6f 72 69 | 67 69 6e 61 6c 20 00 00 | the ori|ginal ..|
|000001d0| 04 0c 00 5d 73 68 69 70 | 6d 65 6e 74 20 6f 66 20 |...]ship|ment of |
|000001e0| 5b 4d 45 52 43 48 41 4e | 44 49 53 45 5d 20 77 61 |[MERCHAN|DISE] wa|
|000001f0| 73 20 6d 69 73 74 61 6b | 65 6e 6c 79 20 72 65 74 |s mistak|enly ret|
|00000200| 75 72 6e 65 64 20 74 6f | 20 75 73 2e 20 20 49 20 |urned to| us.  I |
|00000210| 61 70 6f 6c 6f 67 69 7a | 65 20 66 6f 72 20 74 68 |apologiz|e for th|
|00000220| 65 20 65 72 72 6f 72 20 | 61 6e 64 20 68 6f 70 65 |e error |and hope|
|00000230| 20 20 00 04 0c 00 4d 74 | 68 61 74 20 74 68 69 73 |  ....Mt|hat this|
|00000240| 20 72 65 70 6c 61 63 65 | 6d 65 6e 74 20 73 68 69 | replace|ment shi|
|00000250| 70 6d 65 6e 74 20 77 69 | 6c 6c 20 72 65 61 63 68 |pment wi|ll reach|
|00000260| 20 79 6f 75 20 69 6e 20 | 74 69 6d 65 20 74 6f 20 | you in |time to |
|00000270| 6d 65 65 74 20 79 6f 75 | 72 20 64 65 61 64 6c 69 |meet you|r deadli|
|00000280| 6e 65 73 2e 20 00 04 0c | 00 00 00 00 04 0c 00 63 |nes. ...|.......c|
|00000290| 5b 4e 41 4d 45 5d 2c 20 | 49 20 72 65 61 6c 69 7a |[NAME], |I realiz|
|000002a0| 65 20 74 68 61 74 20 74 | 68 65 72 65 20 69 73 20 |e that t|here is |
|000002b0| 6c 69 74 74 6c 65 20 68 | 6f 70 65 20 74 68 61 74 |little h|ope that|
|000002c0| 20 77 65 20 63 61 6e 20 | 6d 61 6b 65 20 75 70 20 | we can |make up |
|000002d0| 66 6f 72 20 74 68 65 20 | 69 6e 63 6f 6e 76 65 6e |for the |inconven|
|000002e0| 69 65 6e 63 65 20 74 68 | 65 20 64 65 6c 69 76 65 |ience th|e delive|
|000002f0| 72 79 20 20 00 04 0c 00 | 4f 6d 69 73 68 61 70 20 |ry  ....|Omishap |
|00000300| 63 61 75 73 65 64 20 79 | 6f 75 2e 20 20 49 20 68 |caused y|ou.  I h|
|00000310| 6f 70 65 20 74 68 61 74 | 20 74 68 69 73 20 72 75 |ope that| this ru|
|00000320| 73 68 20 73 68 69 70 6d | 65 6e 74 20 77 69 6c 6c |sh shipm|ent will|
|00000330| 20 6d 61 6b 65 20 75 70 | 20 66 6f 72 20 73 6f 6d | make up| for som|
|00000340| 65 20 6f 66 20 69 74 2e | 20 00 04 0c 00 00 20 00 |e of it.| ..... .|
|00000350| 04 0c 00 52 50 6c 65 61 | 73 65 20 63 61 6c 6c 20 |...RPlea|se call |
|00000360| 6d 65 20 69 66 20 79 6f | 75 20 68 61 76 65 20 61 |me if yo|u have a|
|00000370| 6e 79 20 71 75 65 73 74 | 69 6f 6e 73 20 6f 72 20 |ny quest|ions or |
|00000380| 70 72 6f 62 6c 65 6d 73 | 2e 20 20 41 67 61 69 6e |problems|.  Again|
|00000390| 2c 20 73 6f 72 72 79 20 | 66 6f 72 20 74 68 65 20 |, sorry |for the |
|000003a0| 64 65 6c 61 79 2e 20 00 | 04 0c 00 00 60 00 04 0e |delay. .|....`...|
|000003b0| 00 10 02 00 15 0c 00 01 | 53 69 6e 63 65 72 65 6c |........|Sincerel|
|000003c0| 79 2c 20 00 04 0e 00 00 | 20 00 04 0e 00 00 20 00 |y, .....| ..... .|
|000003d0| 04 0e 00 00 20 00 04 0e | 00 00 20 00 04 0e 00 00 |.... ...|.. .....|
|000003e0| 20 00 04 0e 00 09 59 4f | 55 52 20 4e 41 4d 45 20 | .....YO|UR NAME |
|000003f0| 00 04 0e 00 0a 59 4f 55 | 52 20 54 49 54 4c 45    |.....YOU|R TITLE |
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